⚠ COVID-19 Update: For the safety of other customers and our employees, we would appreciate a 30-minute notice before coming to our showroom. FACE MASKS ARE RECOMMENDED FOR YOUR VISIT EVEN IF YOU ARE FULLY VACCINATED! Thank you for your understanding and sorry for any inconvenience. For more information and updated news about COVID-19, please visit the CDC website.
IMPORTANT
INFORMATION
This page contains some terms regarding our company's Installation Warranty as well as some warranty information from a few of our vendors.
This page also contains some post-installation Care and Maintenance tips from a few of our vendors.
mg Stone Work's One-Year Conditional Warranty
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MG Stone Work Co. warranties all workmanship against manufacturer’s defect or flaws (not visible at time of installation to the customer or installer) within one years of installation.
MG Stone Work will not warranty against damage that results from customer abuse, neglect, fires, earthquakes, or any other acts outside the control of MG Stone Work.
Covered Items
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Split or damaged seams
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Substantial changes to level/grade resulting from workmanship
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Loose counters or backsplash
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Lamination on edges
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Any visible violations of the California state code
Excludes
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Stains from excess heat, water, food, or liquids
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Hairline cracks resulting from house movement
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Broken counter with circular epicenter
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Chips, cracks or gashes resulting from impact
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Dulled surface (normal wear and tear)
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Caesarstone has a Lifetime Warranty on their residential and commercial indoor surfaces. Caesarstone also has a 10-Year Limited Warranty on their residential and commercial outdoor surfaces.
Some important notes from Caesarstone's Residential Lifetime Warranty:
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Following installation, you must register your product within thirty (30) days in order to activate your warranty. Proof of paid in full purchase is required.
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[This] warranty does not cover improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance
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This warranty does not cover chips or other excessive impact damage in the product.
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This warranty does not cover scratches. Caesarstone is a very hard material and highly scratch resistance but not scratch proof. Proper care must be exercised including the use of a cutting board as part of your care and maintenance
** information from this section is adapted/taken from Caesarstone's warranty/website **
Silestone has a 25 Year Transferable Warranty
Some important notes from Silestone's 25 Year Transferable Warranty:
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To activate your warranty, you must provide proof of purchase. The warranty is valid after online registration within 6 months of purchase
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After 6 months, any unregistered product will automatically have only a two year warranty, with original invoice
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COSENTINO is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural movement, acts of vandalism, accidents, natural disasters, damage caused by the interaction of other products or any other cause beyond the control of COSENTINO
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[This warranty excludes] Chipping. Chipping is not due to defective material but is the result of scraping and bumping objects against the edges of the surface
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Damage resulting from the improper use, including, but not limited to: (i) use of the product for purposes other than for which it was intended; (ii) use of the product in a way that does not comply with the applicable technical or safety standards; (iii) failure to follow the user and maintenance manual; and (iv) exposure of the product on the exterior of buildings
** information from this section is adapted/taken from Silestone's warranty/website **
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Cambria has a transferable Full Lifetime Warranty
Some important notes from Cambria's transferable Full Lifetime Warranty:
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This Warranty does not apply to Product that has been removed, replaced or altered after its original installation, or Product subjected to damage due to mishandling, abnormal use, misuse, physical abuse, chemical exposure, direct or sustained heat or cold, including sudden or rapid changes in temperature or thermal shock, exposure to chemicals, outdoor installation or partially exposed outdoor installations, excessive pressure, force or loading applied from a person, utensil or object, including, but not limited to, cracks and/or chips resulting therefrom
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This Warranty shall be null and void if You have not paid for the Product in full
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Failure to complete [the] registration form will not diminish Your warranty rights
** information from this section is adapted/taken from Cambria's warranty/website **
Care & Maintenance
Generally speaking, since quartz stone is a very durable and resistant material, a non-abrasive cleaning cloth and warm, soapy water should be sufficient to clean your surface and keep the shine. As with any surface, spills should be cleaned up immediately to prevent any visible stain/ discoloration/ blotches from the spill drying.
In addition, it should be noted that while quartz stone material are heat-resistant to a certain degree, they are NOT heat-proof. Extremely hot surfaces, like cookware just off the stove, should never be placed directly on quartz surface, regardless of which brand the surface is from.
Tips from Caesarstone:
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Normal cleaning with a damp cloth and mild detergent is all you need
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Avoid exposing Caesarstone to chemicals, such as oven grill cleaners, floor strippers, paint removers/strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, battery acid, dishwasher detergent, etc.
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Caesarstone can withstand very brief exposure to moderate heat, however, any stone material can potentially be damaged by sudden and rapid temperature changes, especially near the edges
Tips from Silestone:
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Bleach and solvent can continue to affect the product 12 hours later. Do not use chlorine-based products like dichloromethane (present in paint stripper)
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Do not use degreasing agents such as those used in oven cleaners
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It is not recommended that the product be exposed to sustained contact with a heat source, nor should hot saucepans, frying pans, deep-fat fryers, etc be placed on it
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Tips from Cambria:
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Simply wash with a soft cotton cloth and warm water, and mild soap if desired
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Do not use or expose Cambria Product to certain cleaning products, including, but not limited to, bleach, oven cleaners, Comet®, Soft Scrub®, S.O.S.®, products with pumice, batteries, paint removers, furniture strippers, tarnish or silver cleaners, or the like
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Do not use abrasive or harsh scrub pads
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Cambria is not heat proof, chemical proof, or fracture proof in any form
** information from this section is adapted/taken from vendor's website and/or care sheet**